Horsley Bit Support Center
Last updated: 10 October 2025
At Horsley Bit, we are committed to providing a seamless and secure trading experience for all our users. If you encounter any issues, have a question, or need assistance, our support team is ready to help. Our goal is to ensure you receive the support you need quickly and efficiently.
How Can We Help You?
1. Frequently Asked Questions & Knowledge Base (FAQ & Knowledge Base)
Before contacting us directly, please visit our FAQ section and Knowledge Base. You may find immediate answers to many of your inquiries about platform usage, trading, fees, security, and more.
2. Contact Our Support Team
If you cannot find the answer you are looking for, or need personalized assistance, you can contact our support team through the following channels:
For general inquiries, technical support, or account-related issues, please send an email to: support@horsleybit.com. We strive to respond to all emails within 24 business hours.
Social Media
You can follow us and contact us through our official social media channels for the latest updates and announcements, but please avoid sharing personal or sensitive information through these channels.
Live Chat
For immediate assistance, you can use our live chat service available on our website. The support team is available for chat during specified working hours.
Live Chat Working Hours:
Sunday – Thursday
[9:00 AM to 5:00 PM GMT+3]
3. Report a Security Issue
If you discover any security vulnerability or suspect fraudulent activity on your account, please report it immediately to our security team via:
security@horsleybit.com.Tips for Faster Support
When contacting our support team, please provide the following information to enable us to assist you more effectively:
- Your username or account ID.
- A clear and detailed description of the issue or inquiry.
- Screenshots or video recordings (if possible) illustrating the problem.
- Date and time the issue occurred.
- Any error messages you received.
We appreciate your patience and cooperation as we work to resolve your issue. Thank you for choosing Horsley Bit!